Right of withdrawal

We offer a 30-day return policy. This means that you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn, unused, labeled, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can contact us at yves_fuhrer23@hotmail.com . Please note that returns must be sent to the following address: [yves Fuhrer, Hinterbergweg 6, 4900 Langenthal, Switzerland] 

If your return is accepted, we will provide you with a return label and instructions on how and where to ship the package. Items returned to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at yves_fuhrer23@hotmail.com .

Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received an incorrect item so that we can evaluate and fix the problem.

Exceptions / Items Not Eligible for Return
Certain items cannot be returned, such as perishable goods (e.g. , food, flowers, or plants), custom orders (e.g. , special orders or personalized items), and personal care products (e.g. , beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch with us if you have any questions or concerns about a specific item.

Unfortunately, we are unable to accept returns of sale items or coupons.

Exchanges
Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.

European Union – 14-day cooling-off period
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason if the goods are being shipped to the European Union. As described above, the item must be in the same condition that you received it, unworn, unused, labeled, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved or not. If approved, you'll receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at yves_fuhrer23@hotmail.com.